I do wish you'd quit shouting down people you're trying to interrupt. It's very annoying.
"Women always get custody of the children," says the caller, and you jump in and start ranting on YOUR thoughts on the subject. The caller patiently waits for you to take a breath because he hadn't yet made his point when you interrupted him, but when he starts to speak again, you realize you had something else to say and jump on him, shouting, "I know a guy [raising your voice because you might not get to keep on talking] I know a guy! whose wife moved to Texas..."
We listen to you all week. Frequently your callers have points to make that you haven't, and almost as frequently, you shout them down because you'd rather hear Dennis's point.
It may sound rude of me to say so. It is annoying though, especially when the caller is halfway through his sentence and even though he didn't seem to be in danger of "taking too long to get to the point" (and therefore there's no problem with running into the hard break), you can't wait to trump him, often it's because you said something about this before. Yes, you said something before, so why do we want to hear you say it again? Maybe your caller listens to you as much as we do, and he'd like to add one thing to what you've said, or thinks your point could be worded in another way, and that's why he's been on hold for forty minutes, waiting to improve or elaborate on something. Give them a chance.
Wednesday, June 16, 2010
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment